DIAPLOUS Maritime Services Maritime Services is a leading maritime security provider, delivering first class services to an ever-expanding portfolio of shipping companies from all over the globe, including some of the largest oil majors.
Established in Cyprus, in October 2010, and having a branch in Athens, Greece, DIAPLOUS has grown exponentially over the last years, broadening and multiplying its client base, as well as amassing a wealth of invaluable operational experience.
The Company’s mission is to provide the shipping industry with a wide range of efficient solutions. In particular, we provide unarmed and armed services within the High Risk Area in the Indian Ocean, and we are also prepared to offer similar services in West Africa and other piracy areas, whenever the existing situation allows.
Everything we do, is guided by our core values: Safety, Quality and Trust.
The company continually improves the suitability, adequacy and effectiveness of its IMS (Integrated Management System), while evaluating its objectives and continuing suitability, adequacy and effectiveness through the Management Review procedure, so it can achieve its goals, taking into account a number of parameters which include the Company’s performance, incidents reports, training needs and customers’ evaluation.
DIAPLOUS guarantees high quality Armed Services. The security equipment used by our teams is suitable for covering all requirements for an armed transit. All members on board vessels hold all necessary qualifications of firearms handling and receive special training on their use, participating in live firing exercises on a regular basis.
DIAPLOUS considers that the strong hardening of the perimeter of the vessel is the first priority; any other fortification on the vessel simply delays the pirates from securing the bridge upon boarding the vessel.
According to our experience, a vessel’s strong hardening discourages the pirates from attacking. As a result, the vessels avoid any shooting against the accommodation, which may result to both potential injuries and significant damages.
The core of our security teams is recruited from former Hellenic Special Forces operators; all are security cleared to the highest levels, according to the IMO selection process requirements, with emphasis on psychological screening and criminal record vetting to ensure that they are suitable to carry firearms.
Our personnel are trained to the highest international standards, which include:
All weapons used by our MSOs are wholly owned by the company, which holds valid, legal End User Certificates issued in the Company’s name and are subjected to periodic maintenance regime by an accredited authority. We are able to offer a range of weapon types to suit specific requirements stated by a client. Diaplous is capable of offering its clients numerous transfer locations across the Gulf of Aden and Indian Ocean, ensuring the smooth running of operations.
We maintain strict regulations which are applied by our Team Leaders on board who, together with the Master, ensure the proper and safe handling and storage of weapons as well as their legal and proper use of them, according to the Rules for Use Of Force (RUF), being in line with BIMCO regulations.
We are proud and enthusiastic members of key industry bodies such as BIMCO.
We have established ourselves as the provider of choice for some of the largest oil majors and charterers, winning the most prestigious contracts, heavily competed across the industry, and requiring unequivocal success in the most rigorous “due diligence” processes.
We have tested our management and delivery structures against all of the major approved industry standards including ISO 9001, ISO 28007, ISO 14001, and OHSAS 18001. In achieving these standards our certifying body, Lloyds Register, endorses our ability to deliver all aspects of our core business, but most importantly that of providing armed security to merchant ships transiting the High Risk Area, and thereby far exceeding industry minimum standards in the delivery of our product.
We have flag state endorsement from all the major flag states.
DIAPLOUS insurance provisions as well as RUF policy, are fully in line with BIMCO GUARDIAN requirements.
Our outstanding operations team delivers nothing short of operational excellence 24/7.
In particular, our team ensure that:
Our company’s main concern is meeting the needs and expectations of its customers and providing high quality services to them. Our company is fully aware that, in order to meet customer objectives in the best possible way and be able to respond to market demands, it has to perform its work within a certain framework set by the specification of quality.
Therefore, our company is harmonized with a quality policy that outlines the following points:
Our Company has established security objectives at relevant functions and levels, aiming at risk management by reducing the probability of events, minimizing the effects of incidents and mitigating the consequences through adequate preparation and resilience.
The Company’s objectives regarding the security policy implementation is to:
In order to effectively implement its Security Policy the Company:
All Company employees, both shore-based and PCASP, are familiarized with security policy through training procedures and they are responsible for implementing the company's Security Policy. The Company's Management has the responsibility of monitoring and reviewing Security Policy on a regular basis, in order to ensure that it remains relevant and effective.
It is the Company's Policy to continuously promote a Safe & Healthy operating environment. Top Management continually demonstrates its commitment for the implementation of its Health & Safety policy, by establishing procedures for implementation and continuous improvement of the Company’s policies, and also by communicating them to all members of the personnel.
Our Company is committed to create a Safe & Healthy working environment for all employees. Safety is not something separate from our business, but something very important to everything we do. We will not, and cannot, make any compromises on this issue. We believe that every incident is preventable and this policy is designed to support the achievement of our goal of minimum incidents.
Therefore, the Company is committed to:
The Company will achieve these commitments through the following means:
The appropriateness and effectiveness of this Policy, and also the means identified within its framework for delivering the Company’s commitments, are the subject of regular reviews by the Management Team. All Company employees shall recognize personal responsibility for implementing the Company's health & safety Policy.
At Diaplous, we are committed to the preservation of the environment. All our employees are accountable for complying with this Policy.
We always look for ways to lessen the environmental impact of our operations.
This commitment demands that:
Environmental stewardship is - and must be -an integral part of every Diaplous business practice, job and task. It falls on each of every one of us to assess our own roles and responsibilities and to help fulfill, to the utmost of our abilities, the commitments set forth in this policy.